Accessibility/ADA Services

There are 127 handicap accessible parking spaces located in Lot A, off of the northbound IH-37 Access Road, between César E. Chávez Blvd. and Montana St. Parking is available on a first-come, first-served basis for vehicles with a valid State issued placard (blue or red) or license plate. Accessible Parking is subject to the event parking rates. Please reference the show's description on the Alamodome website for parking availability.

The accessible ramp and drop-off location are in Lot A. There is no charge to access the parking lot for this purpose. Even when the parking lots have filled up, the Drop-Off area in Lot A will be available for accessible drop-off. Alamodome staff is not allowed to assist unloading/loading of passengers. All transfers from the vehicle will be the responsibility of the persons in the vehicle.

Currently, the City is extending free parking to veterans who provide identification with license plates with the following designations: Disabled Veteran, Congressional Medal of Honor, Former POW, Pearl Harbor Survivor, Purple Heart, Legion of Merit, Air Force Cross, Distinguished Service Cross, or Navy Cross. (State law and City Ordinance grant free parking at city owned lots specifically to former Prisoner’s of War and Purple Heart recipients.)
 
Complimentary parking IS NOT AVAILABLE on days when the Event Promoter has purchased the selling rights to the Alamodome parking lot(s). These events are considered “Private Parking by Pre-sale Permit Only” or “Sold Out” and Alamodome lots will not be available to the public. Please reference the event description on the Alamodome website for parking availability.

• Accessible facilities are located on all levels of the Alamdome.
• Family/Gender nuetral restrooms are available on the North and South ends of the Alamodome.

• Wheelchair accessible seating and semi-ambulatory areas are located on the plaza level, club level and upper deck.
• Accessible seating areas available for purchase vary by event.
• Tickets sold are limited to one accessible space and one companion seat.
• The Alamodome box office does not sell tickets by phone.
• Please contact Ticketmaster for information and availability of accessible seating at ticketmaster.com.
• Tickets for certain shows are available only at the Alamodome box office on the day of the event.  A standard facility fee is added to all ticket prices. The Alamodome box office is an in-person service only. For general ticketing inquiries or issues related to tickets purchased in-person at the Alamodome Box Office, call (210) 704-6306. 
• If you have purchased a ticket that is not designated as an accessible seating location, but you are in need of such accommodations please visit the box office on that day.  Inventory availability will vary by event.

Assisted Listening Devices are available at the North and South Information Desks, on the Plaza Level.

Accessible elevators are available throughout the venue at the following locations:  Gate 1 (North), Gate 4 (East), Gate 7 (South), Gate 10 (West).

*Note: East elevators may have limited availability for 5 patrons during some events.

In accordance with the Americans with Disabilities Act (ADA) trained service animals assisting guests are permitted inside the Alamodome.  Animals must meet ADA specifications. Emotional support animals currently do not qualify as service animals under the ADA.

Requests for interpretation and transcription services should be made by calling the box office at (210) 704-6306 or by emailing domeinfo@sanantonio.gov

Requests for ASL interpreters must be recieved two weeks prior to event date.