DISNEY ON ICE PRESENTS LET'S DANCE!

EVENT DAY BOX OFFICE HOURS: TBA

• If you have any ticketing issues on event day, please visit the nearest Alamodome Box Office window.

STANDARD BOX OFFICE HOURS FOR TICKETED EVENTS:

The Alamodome Box Office is a walk-up service open Monday through Friday, 10:00AM-4:00PM. Box Office Parking is located in lot A.

Methods of Payment Accepted: The Alamodome Box Office can accept cash, Visa, MasterCard, American Express, or Discover. We do not accept checks as a method of payment.

SUITE SALES INFORMATION:

TBA

PARKING AND TAILGATING: TBA

TAILGATING IS ALLOWED WITH UTSA SOLD PERMIT.

• Lot A (IH-37 North access road): Accessible Parking and Accessible Drop-off/pick-up
• Lot B (Cherry street): Public & limited student permit parking
• Lot C (Cherry street): Public & Student Permit Parking
• Lot D (Tower of Americas Way & Montana St.):  Drop-off and pick-up zone

ALAMODOME PARKING: The Alamodome has transitioned to a cashless operation. Most major credit cards are accepted for payment. No In & Out parking.

For a map to alternative downtown parking lots CLICK HERE.

With ParkWhiz, Alamodome patrons can book and prepay for parking online at multiple nearby off-site locations through the “Know Before You Go” section of www.alamodome.com and through Ticketmaster at checkout when purchasing tickets.

The drop-off and pick-up zone is located for quick access in Lot D on Tower of the America’s Way, off of the southbound I-37 access road.
 
Drop-off and Pick-up Zone Address:
500 Tower of Americas Way
San Antonio, TX 78205
 
Drop-off and Pick-up at this location is the safest and quickest area for ride share, taxis, and limo access. There is a pedestrian pathway that leads directly from this location to the security checkpoint on the North Plaza of the Alamodome, Access Control Point (ACP A).

For a PDF map to alternative downtown parking lots CLICK HERE or visit links below:

Downtown San Antonio Parking Map

Interactive Downtown Parking Map

SA Park App

Parkopedia

Parking.com

To create a safer environment for all guests, magnetometers (walk-through metal detectors) are used at all public entrances for every event. Guests are asked to remove any metallic items during the magnetometer screening process, including cameras, keys and cell phones at all points of entry. All bags and purses will also be screened. 

As part of the Alamodome’s security initiatives, all guests are required to be screened via metal detectors before entering the Alamodome.

Metal detectors are located at all Alamodome entrances. Once guests have been screened and have had their bag checked, they will have their ticket scanned. The Alamodome strongly urges all guests to budget additional time for entry into the Alamodome when planning their visits.

Before proceeding through metal detectors, guests will be required to remove cell phones, cameras and any large metal objects from their pockets and place them in a smaller-sized plastic container, which will be visually inspected along with their bag, by security personnel at a screening table alongside the metal detector. A guest's belongings will remain in proximity to the guest throughout the screening process, and the guest can pick up his or her belongings at the end of the screening table once he or she has proceeded through the metal detector. The removal of belts, jackets and shoes IS NOT required.

Pursuant to security requirements, all guests, including children, must be screened. Infants and toddlers may be carried through the metal detectors; those children who are able to walk may be asked to walk through on their own. Those guests who choose not to or who are unable to go through a walk-through metal detector have the option of being manually checked with a hand-held metal detector.

If the device detects items that require further inspection, guests will be directed to the side, where they will be screened via a hand-held metal detector. When the items in question are discovered, guests will be asked to present them for further inspection. Any item or property that could affect the safety of the Alamodome, its occupants or its property shall not be permitted into the Alamodome. The facility reserves the right to prohibit or require removal of any items at their sole and absolute discretion. Any person that could affect the safety of the Alamodome, its occupants or its property shall be denied entry.

Clear Bag Policy enforced. All attendees will have their bags checked prior to entering the building. See information below on the types of bags allowed or download the Clear Bag Policy PDF Flyer.

Approved Bags:

• Small bags and/or clutches - 5.5” x 8.5” or smaller
• Clear Fanny Pack - 12"x6"x12"
• Clear Backpack 12"x6"x12" 
• Clear Plastic Bags - 12” x 6” x 12”
• Clutch Purse - 3"x4"
• 1-Gallon Clear Plastic Storage Bag

Exceptions (after inspection):

• Diaper Bags
• Medically Necessary Bags

PLEASE NOTE: The above list is provided as a courtesy to patrons and is not intended to be inclusive of all types of bags that are not allowed into the building. The Alamodome reserves the right to prohibit any item deemed dangerous or unsuitable by Alamodome Security.

El Alamodome sugieren no traer ninguna clase de bolsa de mano al estadio pero las siguientes son permitidas:

• Bolso tipo clutch - 5.5" x 8.5"
• Riñonera (cangurera) transparente - 12" x 6" x 12"
• Mochila transparente - 12" x 6" x 12"
• Bolsa de plástico transparente - 12" x 6" x 12"
• Clutch Purse 3" x 4"
• Bolsa plástico transparente de un galón

Descargue el PDF de la Política de Bolsas Transparentes.

PLEASE NOTE: Pocket knives, pepper spray and purse/wallet chains are prohibited items and are not allowed into the Alamodome. All attendees are subject to bag check prior to entering the building. The Alamodome reserves the right to prohibit any item deemed dangerous or unsuitable by Alamodome Security.

The following items are prohibited to enter the building for this event:

• Alcohol
• Animals (except service animals to aid guests with disabilities)
• Artificial noisemakers or noisemaking devices of any kind
• Balloons (helium, air filled or deflated)
• Balls or any object that can be used as a projectile
• Cameras with professional lenses longer than 3”, GoPros, video recorders and mono/tripods
• Fireworks, Smoke Bombs
• Folding chairs, stools or other seating devices
• Illegal substances
• Laser pointers
• Outside food and beverage and containers of any kind (except for guests with medical and dietary needs)
• Personal carts, wagons or other large rolling devices
• Poles or sticks of any kind, including selfie-sticks
• Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a 5.5” x 8.5” small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags. (See Clear Bag Policy)
• Sealed packages of any kind
• Signs or flags larger than 3’ x 2’
• Smoking, e-cigarettes or vapes
• Segways, skateboards and hoverboards
• Weapons of any kind (firearms, knives, etc.)
• Unmanned aircraft systems/radio controlled model aircraft
• Any other item(s) determined by event management to be dangerous or inappropriate will not be allowed

Prohibited items per event are subject to change without notice. A full list of prohibited items can be found here.

Guest Assist: Desks located at North and South Plaza entrances as well as the North and West Club Level. 

ADA Guest Assist: Staff Pro cart transport from Lot A to SW Loading Dock is available for ADA or other guests requesting assistance.

Complimentary Phone Charging Stations will be located on the Plaza Level at sections 102 and 124 near the Information Desks and on Club Level at section 210 and 234 near the Information Desks.

Field Level: 
North bottom of escalators

Plaza Level:
NW corner near section 141
NE corner near section 105
SE corner near section 119
SW corner near section 127

Club Level: 
Near section 240

Upper Level: 
Outside section 305

CONCESSIONS:

The Alamodome has implemented updated protocols for all concessions areas. Patrons will have access to mobile food ordering and cashless operations. Additional safety measures, including plexiglass shields and express pick-up stations will be implemented. Condiments and individually-wrapped utensils will be provided upon request.

CASHLESS OPERATIONS:

The Alamodome will transition to a cashless operation, but will still have the ability to accept cash if the patron has no other payment method.

MOBILE ORDERING:

Patrons can scan an advertised QR code for food ordering and cashless operations. More information regarding the service will be added to this page when it becomes available.

MERCHANDISE:

TBA

FIRST AID LOCATIONS:

Plaza Level at Sections 112 and 134

Club Level at Section 205

NURSING MOTHER ROOM:

Plaza Level First Aid Room  at Section 134

All found items should be turned in to the North Plaza Concierge Desk.