EVENT DAY BOX OFFICE HOURS: TBA

If you have any ticketing issues on event day, please visit the nearest Alamodome Box Office window.

STANDARD BOX OFFICE HOURS:
The Alamodome Box Office is a walk-up service open Monday through Friday, 10:00AM-4:00PM. Box Office Parking is located in lot A.

Methods of Payment Accepted: The Alamodome Box Office can accept cash, Visa, MasterCard, American Express, or Discover. We do not accept checks as a method of payment.

ALAMODOME SUITES:

Suite Sales Information: Contact Michael Flores at 210-207-3620, email suitesales@alamodome.com or fill out the inquiry form on our website.

ALAMODOME LOT RATE: $25.00

Lots open at TBA

(TAILGATING IS NOT ALLOWED)

• Lot A (IH-37 North access road): Accessible Parking and Accessible Drop-off/pick-up
• Lot B (Cherry street): Volunteer parking by permit only
• Lot C (Cherry street): Public Parking
• Lot D (Tower of Americas Way & Montana St.): Drop-off and Pick-up Zone

ALAMODOME PARKING: The Alamodome has transitioned to a cashless operation. Most major credit cards are accepted for payment. No In & Out parking.

For a map to alternative downtown parking lots CLICK HERE.

The Drop-off and Pick-up Zone is located for quick access in Lot D on Tower of the America’s Way, off of the southbound I-37 access road.
 
Drop-off and Pick-up Zone Address:
500 Tower of Americas Way
San Antonio, TX 78205
 
Drop-off and pick-up at this location is the safest and quickest area for ride share, taxis, and limo access. There is a pedestrian pathway that leads directly from this location to the security checkpoint on the North Plaza of the Alamodome, Access Control Point (ACP A).

For a PDF map to alternative downtown parking lots CLICK HERE or visit links below:

Downtown San Antonio Parking Map

Interactive Downtown Parking Map

SA Park App

Parkopedia

Parking.com

Clear bag policy enforced. All attendees will have their bags checked prior to entering the building. For information on the types of bags allowed, download the Clear Bag Policy PDF Flyer.

PLEASE NOTE: The above list is provided as a courtesy to patrons and is not intended to be inclusive of all types of bags that are not allowed into the building. The Alamodome reserves the right to prohibit any item deemed dangerous or unsuitable by Alamodome Security.

El Alamodome sugieren no traer ninguna clase de bolsa de mano al estadio pero las siguientes son permitidas:

• Bolso transparente que no supere las medidas de 12" x 6" x 12"
• Bolso transparente para congelar de un galón de capacidad
• Una cartera pequeña o bolsa de mano, con o sin correa, con una medida no mayor a 5.5” X 8.5”. La correa no puede ser una cadena de metal.

Para más detalles haga clic aquí

PLEASE NOTE: Pocket knives, pepper spray and purse/wallet chains are prohibited items and are not allowed into the Alamodome. All attendees are subject to bag check prior to entering the building. The Alamodome reserves the right to prohibit any item deemed dangerous or unsuitable by Alamodome Security.

The following items are prohibited to enter the building for this event:

• Glass items
• Professional cameras
• Audio and Video recorders, radio scanning/jamming equipment
• Fireworks
• Banners with poles, political banners, large signage (anything bigger than an 11”x 14” piece of paper)
• Backpacks
• Weapons of any sort including firearms, knives
• Noisemakers
• Signs and Banners
• Balloons  
• Footballs 
• Laser pointers
• Fireworks 
• Sealed packages
• Selfie sticks, monopods, tripods, camera bags, GoPros, drones
• Flags attached to poles 
• Bottles or cans, coolers or containers, glass vases
• Outside food or beverage
• Animals (with the exception of service or guide animals)

Prohibited items per event are subject to change without notice. A full list of prohibited items can be found here.

Guest Assist: Desks located at North and South Plaza entrances as well as the North and West Club Level. 

ADA Guest Assist: Staff Pro cart transport from Lot A to SW Loading Dock is available for ADA or other guests requesting assistance.

Complimentary Phone Charging Stations will be located on the Plaza Level at sections 102 and 124 near the Information Desks and on Club Level at section 210 and 234 near the Information Desks.

Field Level: 
North bottom of escalators

Plaza Level:
NW corner near section 141
NE corner near section 105
SE corner near section 119
SW corner near section 127

Club Level: 
Near section 240

Upper Level: 
Outside section 305

CONCESSIONS:

The Alamodome has implemented updated protocols for all concessions areas. Patrons will have access to mobile food ordering and cashless operations. Additional safety measures, including plexiglass shields and express pick-up stations will be implemented. Condiments and individually-wrapped utensils will be provided upon request.

CASHLESS OPERATIONS:

The Alamodome will transition to a cashless operation, but will still have the ability to accept cash if the patron has no other payment method.

MOBILE ORDERING:

Patrons can scan an advertised QR code for food ordering and cashless operations. More information regarding the service will be added to this page when it becomes available.

MERCHANDISE:

Check back soon for TOUCHLESS SHOPPING program details.

FIRST AID LOCATIONS:

Plaza Level Section 112

Club Level Section 205

NURSING MOTHER ROOM:

First Aid Room Section 205

PLEASE DO YOUR PART

Do it for yourself. Do it for others. Please do your part.

• Wear Your Mask — Face coverings are recommended in all public and common spaces.
• Wash Up — Wash your hands with soap and water regularly.
• Check Yourself — Monitor yourself vigilantly to check for common symptoms of COVID-19.
• Stay Home — Stay home if you feel sick.

PLEASE NOTE: The Alamodome DOES NOT require proof of vaccination status in order to attend events. Masks are recommended for all visitors inside the Alamodome. Please pick up your complimentary mask before entering the Alamodome. We encourage that masks be worn over your nose and mouth and only removed when eating or drinking.

CLEANING & SANITIZING

Enhanced cleaning and sanitization procedures will be implemented prior to and during all events at the Alamodome. The facility uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. The Alamodome is working with vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. The frequency of sanitizing has been increased in all spaces with an emphasis on areas to include:

• A rigorous cleaning and sanitation protocol has been established to ensure the health and safety of employees and customers.
• Protocol is based on the Centers for Disease Control and Prevention (CDC) and Association of Physical Plant Administrators (APPA) established cleaning standards for facilities.
• Sanitation stations (handwashing and handwipe stations will be located throughout the inside of the Alamodome and aggressive sanitation practices will be in place for staff).
• The Alamodome will continually clean air handler units.

ARRIVAL AND FACE COVERINGS

• FACE COVERINGS: Masks are recommended for all visitors inside the Alamodome. Please pick up your complimentary mask before entering the Alamodome. We encourage that masks be worn over your nose and mouth and only removed when eating or drinking.

GATE PLAN

In order to encourage physical distancing and minimizing larger crowds in the main entrances in the concourses, we have created a gate plan to disseminate the crowds throughout the various entrances to the Alamodome.

• Doors will open to the public beginning 60 minutes prior to event unless otherwise noted on the Alamodome website.
• Unvaccinated guests are recommended to practice physical distancing, including standing at least six feet away from other groups of people not traveling with them while standing in lines, and avoiding the use of using elevators.

All found items should be turned in to the North Plaza Concierge Desk.